Terms & Conditions
All references to “we”, “us” and “our” in this document shall be deemed to references to Julian Chichester Designs Limited. Any reference to “The Company” shall be referring to Julian Chichester Designs Limited. Singular shall be taken to also mean plural and vice versa. The website www.julianchichester.com is the property of Julian Chichester Designs Limited. The contents and copyright are held by The Company. Any reproduction of images and contents without the prior consent of the Company is forbidden. While we make every endeavour to ensure the content of the website is correct and accurate we do not warrant this fact.
All order must be requested in writing with a formal purchase order. It is the purchaser’s responsibility to review all sales order confirmations for accuracy.
A 50% deposit is required for all orders. The balance of the order, including all shipping, charges and additional applicable charges due prior to shipping.
The Julian Chichester Designer Net Program is for qualified interior designers There is no minimum opening order or minimum reorder required to qualify for Designer Net Pricing. A valid tax resale certificate and business card are required to qualify for Designer Net Pricing.
If you are unfortunate enough to receive product that has a manufacture defect or is incorrect in any way, we will do our very best to repair, replace, or refund the product. In some circumstances, a replacement or repair will not be appropriate, and we reserve the right to collect the faulty goods and provide an alternate solution on a case-by-case basis. In order to assist us in providing excellent service and to avoid ambiguous situations, we ask that all damage or short deliveries be reported within 48 hours of receiving delivery. After this time, we cannot be held responsible for any product found to be damaged or missing. Where we are requested to deliver to a warehouse or other holding location, it will be the buyer’s responsibility to ensure the goods are fully checked in line with our notice period above. All returns must be authorized in advance by Julian Chichester Customer Service. Unauthorized returns will be refused. A 25% restocking fee and 18% for return freight will be accessed on all goods deemed not to be defective. It is the purchaser’s responsibility to properly re-package authorized goods for return to prevent damage. Refunds on first-quality goods, if applicable, will not be granted until returned items are received at our High Point, NC warehouse and inspected. We reserve the right to impose additional fees or refuse the refund if items are poorly packed and arrive damaged.
Our contractual relationship is with the purchaser of the goods (our client). Any dealings in relation to the return, repair, replacement, or refund of a product, or any customer relations, will be conducted with our customer. Where our client is an interior designer and the goods have been purchased to sell to a third party, we will have no contractual relationship with the third party. As such, all after sales care will be conducted with our client and not any third parties with whom we have no contractual relationship.
We make every effort to ensure the product description is correct and accurate in all publications. However, our products are often made of natural materials, none of which are identical. Often each piece is subtly different from the next in shade, colour and / or texture. This is particularly true of products that contain natural materials. The products photographed in our marketing are representative of the item but may not be an identical match to another piece due to the variations in materials as noted above. Customers concerned about the matching of products should contact our sales staff who will be able to talk in detail about the individual products they are interested in.
As we revisit and improve our designs our Product Dimensions are subject to change. We endeavour to keep our website and marketing as up to date as possible, but please contact our Sales Team if you have any concern about a product’s dimensions.
When ordering a custom piece of furniture, the client agrees to pay a non-refundable deposit of 50% of the value of the item. Only once this has been received can we start the custom process. We cannot accept the return of custom items for reasons other than a manufacturing defect or not matching the agreed description. When ordering a custom item, we will provide an estimate of the time to deliver. We do not guarantee this estimate as many factors can affect the time it takes to manufacture and transport the furniture. All Lead times stated for custom pieces start from receipt of final signed CAD drawing & custom finish sample approval. This approval must be in writing on all pages of CAD. It is the responsibility of the client to check the CAD drawings provided by Julian Chichester for approval. Julian Chichester is not responsible for any discrepancies when the goods are delivered unless faulty.
Payment in full is required immediately for all items in stock. A 50% deposit is required for all backordered items with payment in full required once the item is back in inventory. We will hold items for 30 days prior to release if payment in full is received. A 50% deposit is not a guarantee that we will indefinitely hold inventory. Storage Fees of $100 per week will apply to orders held 30 days after payment in full.
The intention of this Internet Minimum Advertising Policy (IMAP) is to maintain the long-term value of Julian Chichester brand.
This policy only covers Julian Chichester products that are on the then-current price list. The IMAP policy does not apply to discontinued, closeouts, damaged or products sold through the Chichester Loft section. For a current price list, please contact either your sales representative at the respective companies or sales@julianchichesterusa.com.
Julian Chichester reserves the right to change this Policy or IMAP at its sole discretion. No employee at either Julian Chichester is authorised to make any exceptions or changes to this IMAP. All other terms and conditions remain in effect.
The Julian Chichester established IMAP is 100% of our Recommended Retail Price. A copy of which is available upon request.
Customer’s website cannot infer, through either graphics or language, that a retail customer may call for a better, lower or discounted price in order to avoid Julian Chichester IMAP policy. Customer’s website cannot show the Suggested Retail Price or IMAP price with a slash through it that infers a lower or discounted price.
Customers may only advertise prices for products that they have purchased from the manufacturer and with the manufacturer’s permission. Customers are allowed to use product images and/or a link to the manufacturer's website on their website with permission.
In the event a customer violates this IMAP policy, Julian Chichester may withdraw all rights from the customer to sell, display or list Julian Chichester products on the internet.