Returns
If you are unfortunate enough to receive a product that has a manufacture defect or is incorrect in any way, we will do our very best to repair, replace, or refund the product. In some circumstances, a replacement or repair will not be appropriate, and we reserve the right to collect the faulty goods and provide an alternate solution on a case-by-case basis. To assist us in providing excellent service and to avoid ambiguous situations, we ask that all damage or short deliveries be reported within 48 hours of receiving delivery. After this time, we cannot be held responsible for any product found to be damaged or missing. Where we are requested to deliver to a warehouse or other holding location, it will be the buyer’s responsibility to ensure the goods are fully checked in line with our notice period above. All returns must be authorized in advance by Julian Chichester Customer Service. Unauthorized returns will be refused. A 25% restocking fee and 18% for return freight will be accessed on all goods deemed not to be defective. It is the purchaser’s responsibility to properly re-package authorized goods for return to prevent damage. Refunds on first-quality goods, if applicable, will not be granted until returned items are received at our High Point, NC warehouse and inspected. We reserve the right to impose additional fees or refuse the refund if items are poorly packed and arrive damaged.
If damage should arise during transport via UPS or Fedex, the client is responsible for filing a claim directly with the carrier.
Our contractual relationship is with the purchaser of the goods (our client). Any dealings in relation to the return, repair, replacement, or refund of a product, or any customer relations, will be conducted with our customer. Where our client is an interior designer and the goods have been purchased to sell to a third party, we will have no contractual relationship with the third party. As such, all after sales care will be conducted with our client and not any third parties with whom we have no contractual relationship.