FAQ
The Julian Chichester showroom is the perfect place to view our collections. Our flagship showroom in New York Design Center is open Monday-Friday. If you wish to see a particular piece, please call us in advance to double check inventory on the showroom floor.
Our High Point showroom is open twice a year during High Point Market. During the rest of the year it is open by appointment only. Email sales@julianchichesterusa.com to find out more.
We also partner with several showrooms across the country that represent Julian Chichester. You can view these locations here.
We understand that finish samples are a vital part of pulling together a project. We have samples of almost all the materials and colour variations that we offer. If, for some reason we don’t have the one you want, we will endeavour to do our best to help. You can request a sample from our showroom and a sales team member will have this to you within 5 working days. Please call 646 293 6622 or email sales@julianchichesterusa.com.
The easiest way to find out a price is to register/log in to your account. You will then be able to view pricing on the product page.
Alternatively, you can find out pricing the old-fashioned way by contacting your Interior Designer (if you’re working with one) or one our Sales Team members. You can contact the Sales Team directly by phone at
646 293 6622 or email sales@julianchichesterusa.com.
If you are working with an Interior Designer or one of our sales team members, please liaise with them. Otherwise, please get in touch with the sales team directly 646 293 6622 or email sales@julianchichesterusa.com.
We understand that not everything about our furniture ticks every box. The good news is that you can customize our designs to suit your individual needs. You can choose to customize our furniture with small changes, adapt the finish and size, or make larger distinctive alterations. All you need to do is send us your specifications by email (sketches are always welcome), in return we’ll provide you with a full quotation and CAD drawings. For more details, please email you specifications to sales@julianchichesterusa.com.
Find out more about Bespoke & Custom.
The length of time it takes for us to fulfil and ship your order will often be product dependent but as a rule lead times from payment received are as follows:
In Stock Items: 2-3 business days to ship once full payment is received
Upholstery: 6-8 weeks from receipt of fabric depending on frame stock availability
Custom Items: 20-22 weeks from receipt of deposit, CAD drawing and sample approval
Special Order Items: 20-22 weeks
Absolutely, we try to keep all our products well stocked. It’s always worthwhile calling us to check quick ship items. Contact us directly 646 293 6622 or email sales@julianchichesterusa.com.
Julian Chichester provides two options for the delivery of goods which include white-glove, unpack and install delivery service or delivery to a receiving warehouse from which you will handle once delivery has been made.
Please email our Customer Service Coordinator at sydney@julianchichesterusa.com with your order number and photos of any damages/issues, as well as any other pertinent information or details. We ask that you take receiving photos of the crate and keep all original packaging in case a return needs to be initiated, or a shipping claim filed. All pieces should be unpacked and inspected and any issues reported within 48 hours of delivery.
Shipping and Delivery
Freight shipments are shipped to commercial locations with a loading dock only. If a lift gate is required, you must choose the white glove option.
Shipping charges are 18% of your order total for freight in the contiguous United States with a minimum of $250. LTL and white glove fees are 22% of your total with a minimum of $800.
Customers may opt to use a third-party carrier which we would not charge freight cost, however, there will be a $50 charge to your order for a packaging fee.
CUSTOMERS (OR THEIR RECEIVER) MUST INSPECT ALL ITEMS FOR DAMAGE PRIOR TO SIGNING FOR THE SHIPMENT AND RELEASING THE DRIVER. CLAIMS FOR SHIPPING DAMAGES WILL NOT BE ACCEPTED UNLESS NOTED ON THE SHIPPER’S BILL OF LANDING.
Customers who choose to manage shipping via a third party are entirely responsible for filing any claims with their freight company.
Shipping Lead Times:
Standard Freight 3-5 Weeks
White-Glove 4-6 Weeks
LTL 3-5 business days
Returns
If you are unfortunate enough to receive a product that has a manufacture defect or is incorrect in any way, we will do our very best to repair, replace, or refund the product. In some circumstances, a replacement or repair will not be appropriate, and we reserve the right to collect the faulty goods and provide an alternate solution on a case-by-case basis. To assist us in providing excellent service and to avoid ambiguous situations, we ask that all damage or short deliveries be reported within 48 hours of receiving delivery. After this time, we cannot be held responsible for any product found to be damaged or missing. Where we are requested to deliver to a warehouse or other holding location, it will be the buyer’s responsibility to ensure the goods are fully checked in line with our notice period above. All returns must be authorized in advance by Julian Chichester Customer Service. Unauthorized returns will be refused. A 25% restocking fee and 18% for return freight will be accessed on all goods deemed not to be defective. It is the purchaser’s responsibility to properly re-package authorized goods for return to prevent damage. Refunds on first-quality goods, if applicable, will not be granted until returned items are received at our High Point, NC warehouse and inspected. We reserve the right to impose additional fees or refuse the refund if items are poorly packed and arrive damaged.
Our contractual relationship is with the purchaser of the goods (our client). Any dealings in relation to the return, repair, replacement, or refund of a product, or any customer relations, will be conducted with our customer. Where our client is an interior designer and the goods have been purchased to sell to a third party, we will have no contractual relationship with the third party. As such, all after sales care will be conducted with our client and not any third parties with whom we have no contractual relationship.